HCFO Grantee Quoted in the December 4 RWJF Article "Spotlight on Consumer Choice"

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Jessie Gruman, Ph.D., president of the Center for Advancing Health, was quoted in the December 4 Robert Wood Johnson Foundation article, “Spotlight on Consumer Choice.” The article discusses consumer choice, the availability and use of information for decision-making, and increased choice in the proposed health reform bills. Gruman states, “Being a patient in the United States is like being drop-kicked in a foreign country. You don’t know the language, you don’t have a map, you can’t tell who’s in charge, and all you want to do is go home.” In a HCFO-funded study, Gruman and colleagues conducted case studies of four decision support tools widely used in other industries, evaluated which variables were key to the success of these tools, and discussed the implications for health care.