Improving Access to Improve Quality: Evaluation of an Organizational Innovation

Vol. XI, No. 5
August 2008

What is the combined impact of the Group Health Cooperative (GHC) Access Initiatives on improving health care quality? David Grembowski, Ph.D., and colleagues studied the effectiveness of these initiatives on utilization, costs, and satisfaction and found that they increase patient satisfaction, improve physician productivity and lower health care costs without affecting provider continuity and clinical quality. Learn more in the HCFO Findings Brief.