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This letter is a response to a critique of the researchers' publication, "Retail Clinic Visits For Low-Acuity Conditions Increase Utilization And Spending", published in the March 2016 Health Affairs. The researchers write that they did not find that a small group of "high utilizers" accounted for the majority of the increased visits to retail clinics, likely due to their sampling method. They note that this might change in the future as retail clinics become more popular.
Read the full response here.